The new outlet located on Sena House, on Elgin Street Masaka opposite Buddu FM, comes 13 years since the lender opened its doors in the city. DTB Managing Director, Thambi Varghese, said the move which coincided with International Customer Service Week, is meant to ease banking for customers. “This branch will also be operating from 8:30 am to 6 pm from Monday to Saturday so that all the business people can do late banking and go home peacefully.” Most of the country’s commercial banks open their doors to customers at 9 am and close at 5 pm. Varghese said customers can also optimize the online channels to carry out banking activities rather than visiting physical offices. “What we want to see is that everyone in Masaka should bank with us at least by Digital banking option. More than 90% of the transactions can be handled by this branch and mobile banking or Internet Banking,” he added.
9th Nov
DTB RELOCATES IT'S MASAKA BRANCH
Customers such as Jane Nandutu, a businesswoman residing in Masaka say the new branch is a great relief. “Now with the branch closer to the street I use every day, I will be able to bank quickly and continue with my business, says Nandutu. Fred Kayemba, also said he was tired of long queues taking a lot of time at the previous branch. “Now I thank DTB for easing this issue,” said Kayemba. In addition, Samuel Matekha, the head of communications at DTB, says that with a touch of excellence in customer service delivery, the bank has added MTN float purchases to the menu to ease Mobile money transactions in Uganda and Masaka in specific. The bank has now a total of 34 branches and over 900 Agent banking locations in the country.